Privacy Policy

Flatiron Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, submit a call request or service request form, call us, or otherwise communicate with us in connection with appliance repair or related services. By using this website or contacting us, you agree to the practices described in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to information collected through this website and through communications initiated through the website, including service request forms submitted by users and sent to us by email. This website is primarily informational. No transactions are processed through the website, and no credit card or payment card information is collected or processed through the website.

Information We Collect

We may collect personal information that you voluntarily provide when you submit a service request form, request a call, call us, send an email, or otherwise contact us regarding services. This information may include your name, phone number, email address, service address, appliance details, scheduling preferences, and any other information you choose to provide in your message or request.

We may also collect non-personal information automatically when you visit the website. This may include your browser type, device type, operating system, IP address, approximate geographic location, referring website, pages viewed, dates and times of visits, time spent on pages, and other general website usage data. This information may be collected through cookies, web beacons, server logs, and similar technologies.

How We Use Information

We may use the information collected to respond to inquiries, schedule and provide repair or related services, communicate with you about your request, confirm appointments, send service-related updates, improve website functionality, analyze website performance, maintain business records, protect against misuse of the website, and comply with legal obligations.

By contacting us through the website, by phone, or by submitting a service request, you expressly agree to allow Flatiron Appliance Repair and its partners to contact you by phone, email, or text message for service-related purposes, including appointment scheduling, confirmations, follow-up communications, service coordination, customer support, and related operational matters. Your consent to these communications applies to the contact information you provide to us.

Text, Phone, and Email Communications

When you provide your phone number or email address through the website or by contacting us, you acknowledge and agree that we and our partners may use that information to communicate with you regarding your service needs. These communications may include calls, emails, and text messages. Message and data rates may apply to text communications depending on your carrier and service plan.

If you wish to opt out of future text or phone communications not required to complete an active service request, you may do so by calling (720) 340-5114. Even if you opt out of certain communications, we may still contact you as necessary to respond to a current request initiated by you, complete a requested service, comply with legal obligations, or protect our rights.

How We Share Information

We may share your information with trusted partners, contractors, technicians, dispatch providers, customer communication providers, website service providers, analytics providers, hosting providers, and other service providers or business partners when reasonably necessary for operational purposes, service fulfillment, scheduling, dispatching, communications, business management, website support, or related service needs.

By placing a call or submitting a service request form, you acknowledge and agree that your information may be shared with our trusted partners for operational and service needs. We do not sell personal information for monetary consideration through this website. We may, however, disclose information when we believe disclosure is appropriate to comply with applicable law, enforce our policies, respond to lawful requests, protect safety, prevent fraud, or protect rights, property, or operations.

Cookies and Similar Technologies

This website may use cookies, web beacons, pixels, and similar technologies to collect non-personal browsing data and to improve user experience, website performance, content relevance, and analytics. These technologies may help us understand how visitors use the website, which pages are visited, and how the website can be improved.

You may be able to adjust your browser settings to refuse or limit cookies. However, some website features may not function properly if cookies are disabled. By continuing to use the website, you understand that non-personal browsing data may be collected through cookies or web beacons to improve user experience.

Email Transmission and Form Submissions

Service request form submissions are transmitted to us via email. While we take reasonable steps to protect information, email transmission and internet-based communications may not always be completely secure. By submitting information through the website, you acknowledge this risk and agree that you transmit information at your own discretion.

Data Retention

We may retain personal and non-personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, insurance, or regulatory obligations.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no website, server, email system, database, or internet transmission can be guaranteed to be completely secure. Accordingly, use of the website and submission of information are at your own risk.

Children’s Privacy

This website is intended for general audiences and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 through the website. If such information is believed to have been submitted, please contact us by phone at (720) 340-5114 to request review and deletion where appropriate.

Third-Party Services and Links

This website may rely on third-party tools or may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third parties. Information collected by third-party websites or platforms is governed by their own policies, not this Privacy Policy.

Your Choices

You may choose not to submit personal information through the website, but doing so may limit our ability to respond to your request or provide services. You may contact us by phone to request that we update or stop using certain contact information for future communications, subject to any legal or operational need to retain information or complete ongoing service-related communications.

Notice to California and Other U.S. Residents

Residents of certain states may have privacy rights under applicable law, including rights to request access to, correction of, or deletion of certain personal information, subject to exceptions. Because this website is primarily informational and does not process transactions or collect payment card information, the scope of information collected is generally limited to contact and service-related information and website usage data. Requests may be evaluated and processed in accordance with applicable law and reasonable verification procedures.

Consent to Contact and Information Sharing

By using this website, placing a call, or submitting a service request form, you agree that: Flatiron Appliance Repair and its partners may contact you by phone, email, or text for service-related purposes; your information may be shared with trusted partners for operational and service needs; and non-personal browsing data may be collected through cookies or web beacons to improve user experience.

Dispute Resolution; Limitation of Remedies

By using this website, contacting us, or submitting information through the website, you agree that any dispute, claim, or controversy related in any way to the website, any communications arising from the website, or services requested through the website must first be addressed through direct negotiation. You agree to waive any right to sue or take legal action beyond direct negotiation for disputes related to the website or services.

To the fullest extent permitted by applicable law, you further agree that the maximum total compensation, damages, or recovery available for any claim related to the website, communications, or services is limited to $100, regardless of the nature of the claim, theory of liability, or number of alleged incidents.

To the fullest extent permitted by applicable law, each party shall bear its own legal fees, attorneys’ fees, costs, and expenses in any dispute, claim, or disagreement related to the website or services, whether or not formal proceedings are initiated.

Disclaimer of Warranties

This website and its contents are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components, or that information on the website will always be complete, accurate, or current.

Limitation of Liability

To the fullest extent permitted by law, Flatiron Appliance Repair and its partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of, or inability to use, this website, any form submission, any email or phone communication, or any services requested through the website, even if advised of the possibility of such damages. Any recovery shall be subject to the $100 maximum compensation limit stated in this Privacy Policy.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, or website features. Updated versions become effective when posted on the website. Your continued use of the website after any changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact and Opt-Out

For questions about this Privacy Policy or to request to opt out of certain future communications, please call (720) 340-5114.